If you are having issues with our Chrome Extension, here are some items to troubleshoot.
First, confirm that you've satisfied all of the prerequisites listed below.
If you are using Greenhouse:
- Your organization has completed the Greenhouse <> CodeSignal integration setup steps.
- Your organization has access to CodeSignal Interview.
- You are logged into both CodeSignal and Greenhouse simultaneously.
- There is a valid email address listed on the candidate's profile in Greenhouse.
- You have downloaded and enabled CodeSignal's Chrome Extension.
If you are using Lever:
- Your organization has access to CodeSignal Interview.
- You are logged into both CodeSignal and Lever simultaneously.
- There is a valid email address listed on the candidate's profile in Lever.
- You have downloaded and enabled CodeSignal's Chrome Extension.
If the problem persists, then...
- Ensure that your browser and device have been updated.
- Restart your computer.
- Try uninstalling and reinstalling the browser extension.
If none of these options resolves your issue, please contact support@codesignal.com.