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I'm having connection issues. What should I do?

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Team CodeSignal
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Resolving Connection Issues

Connection issues can be frustrating, but there are several steps you can take to resolve them quickly. Follow the guidelines below to ensure a stable connection and continue working without interruptions.

Common Causes of Connection Issues

  • Weak or Unstable Wi-Fi Signal: Interference from other devices or physical obstructions can weaken your Wi-Fi signal.

  • Network Congestion: Multiple users or devices using the same network simultaneously can lead to slow speeds or connection drops.

  • Low Power: In certain cases, a low battery on a laptop may start to throttle your CPU as well as your internet connection, which is why we recommend keeping your device plugged in at all times.

  • Firewall or ISP Security Groups: Sometimes, your firewall or ISP may be blacklisting our connection. This is especially common with public internet.

  • Browser Extensions: Depending on the settings of the Adblocker, it may block an endpoint and throttle your connection speed.

Solutions to Resolve Connection Issues

1. Use a Hardwired Connection

Switching to a wired Ethernet connection can significantly improve stability and speed. Here's how to do it:

  • Step 1: Connect an Ethernet cable to your computer's Ethernet port.

  • Step 2: Plug the other end of the cable into your router or modem.

  • Step 3: Ensure the connection is established by checking your network settings.

2. Switch to a Different Connection

If a wired connection is not available, consider using a different network, such as a mobile hotspot:

  • Step 1: Turn on your mobile hotspot on your smartphone or other mobile device.

  • Step 2: Connect your computer to the mobile hotspot network.

  • Step 3: Ensure your device is connected and check your connection stability.

3. Refresh the Page

Sometimes, a simple refresh can resolve minor connection issues:

  • Step 1: Refresh the page in your browser to force a reconnect to the IDE.

  • Step 2: Check if the connection is re-established and continue your work.

Additional Tips

  • Restart Your Router/Modem: Turn off your router/modem, wait for a few seconds, and then turn it back on. This can often resolve connectivity issues.

  • Check for Software Updates: Ensure your operating system and browser are up to date, as updates may include important fixes for connectivity issues.

  • Limit Background Applications: Close any unnecessary applications or tabs that may be consuming bandwidth.

  • Limit Usage: If the private connection is being used by multiple members of your household, it may be helpful to ask them to reduce their usage during the assessment.

By following these steps, you should be able to resolve most connection issues and maintain a stable connection for your work. If you continue to experience problems, please reach out to our support team (support@codesignal.com) for further assistance.

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