This guide is designed to help candidates navigate the steps to enable Multi-Factor Authentication (MFA) when invited to complete an interview from a customer that requires MFA. Here is what we will cover:

• Overview
• Best Practice
• Interview: Candidate Instructions
• Scenario 1: New Account Setup
• Scenario 2: Existing Account Without MFA
• Scenario 3: Existing Account With MFA Enabled

Overview

CodeSignal’s MFA setup ensures the following:

• Passwords must contain at least 14 characters, including 1 letter, 1 digit, and 1 special character (e.g., !@#$%^&*).
• An MFA application (Duo Mobile, Microsoft Authenticator, or Google Authenticator) is used to authenticate candidate accounts.
• After 5 failed login attempts, there will be a 30-minute cooldown period before retrying.
• After 5 incorrect recovery attempts, the account will be fully locked. Users must contact CodeSignal Support at support@codesignal.com for assistance.

Best Practice

It is highly recommended that candidates proactively create their accounts and enable MFA well before their interviews. This ensures a smooth experience and helps avoid last-minute issues.

Interview: Candidate Instructions

Scenario 1: New Account Setup

If you’re new to CodeSignal and need to join an interview, follow these steps:

1. Join Interview Link

Click the link provided for your interview, and you’ll be directed to a page asking for your identity.

2. Select “I’m the Candidate”
   

   After selecting, create your CodeSignal account. You can only finish creating your account after meeting the password requirements.

3. Set Up MFA

You’ll be prompted that MFA is required to join the interview. Click “Get Started” and follow the instructions to set up MFA.

4. Save Backup Code

Once MFA is set up, save the backup code securely.

5. Join the Live Interview

After enabling MFA, you’ll be redirected to the live interview.

Scenario 2: Existing Account Without MFA

If you already have a CodeSignal account and are logged in, but haven’t enabled MFA, start from Interview Scenario 1 Step 3 to set up MFA before joining the interview.

Scenario 3: Existing Account With MFA Enabled

If you already have a CodeSignal account and MFA is enabled, simply click the interview link and join the interview directly. No additional steps are required.

Note: Disabling MFA is generally not recommended unless absolutely necessary, as it adds an extra layer of security to your account.

1. Navigate to Your Profile

Click on “My Profile” in the top navigation bar.

2. Edit Profile

Select the pencil icon to edit your profile.

3. Disable MFA

Go to the “Multi-factor authentication” tab and disable the MFA toggle. You’ll be prompted to enter a code from your MFA application to confirm.