CodeSignal is unable to provide refunds for subscriptions to Learn unless required by applicable law. This article outlines eligible locations for refund requests, how to submit a refund request and how long it may take to receive your refund.
Eligible locations for Learn subscription refunds
Depending on your location, you may be eligible for a subscription refund within a certain number of days. We determine your location based on the country associated with your CodeSignal Learn account. Here are the following countries and regions in which Learn users are eligible for a refund as a result of applicable law:
| Country/Region |
# days from the start of a Learn subscription |
| Argentina | 10 |
| Australia | 7 |
| Belgium | 14 |
| Brazil | 7 |
| Chile | 10 |
| Colombia | 5 |
| Czech Republic | 14 |
| Egypt | 14 |
| France | 14 |
| Greece | 14 |
| Hungary | 14 |
| Ireland | 14 |
| Italy | 14 |
| Israel | 14 |
| Luxembourg | 14 |
| Malaysia | 14 |
| Mexico | 5 |
| New Zealand | 14 |
| Poland | 14 |
| Portugal | 14 |
| Quebec | At any time |
| Romania | 14 |
| Serbia | 14 |
| Singapore | At any time |
| South Africa | 7 |
| Sweden | 14 |
| Switzerland | 14 |
| Taiwan | 7 |
| Thailand | 7 |
| Turkey | At any time |
| Ukraine | 14 |
| United Arab Emirates | 14 |
| United Kingdom | 14 |
Submitting a Refund Request
If you are located within a country or region in which CodeSignal will honor a refund, please submit your request to CodeSignal's Support team within the specific number of days from the start of your Learn subscription.
When will I receive my refund?
Once CodeSignal has processed your refund request, you will receive your refund within 5-10 days, depending on your financial institution or location. Once processed, the refund cannot be reversed.
If it has been more than 10 business days since CodeSignal processed your refund request, please contact your bank to confirm the status of the refund. If the bank cannot confirm the status of the refund, please contact CodeSignal Support.