Troubleshooting: FAQs for custom tests
My test link expired. Can I get a new test link?
We recommend reaching out directly to the person who requested you take the assessment. The hiring company makes the decision on whether to re-administer a test for any reason. Please contact the hiring company directly for details on their processes around expired test invitations.
When I click on the test link, I get the message "Test not Found."
Once you start the test, you must complete it in one sitting. If you start the test, and then leave for any reason, the count down clock does not stop and therefore the test will time out. When an attempt is made to access the test link again, the user will see a "Test not Found" error message. Please reach out to firstname.lastname@example.org if you see the "Test not Found" message when accessing the test for the first time.
When I try to access the test as a Guest, I get the message "Sign in with your password or click Forgot Password if you don't remember it." Why?
If you have used CodeSignal before, even by signing in as a guest for this test or another test, you will need to use the Log In tab to access the test. You are only able to access CodeSignal's platform as a guest one time.
Do I need to use a certain browser when taking the test?
We recommend you use the most up to date version of the following browsers:
- Windows only: Microsoft Edge
- Mac only: Safari
Our preference is Google Chrome or Mozilla Firefox. If you are unsuccessful with one browser, try another. Reach out to email@example.com if you are using an up-to-date version of the browser and remain unsuccessful in accessing the test.
Questions? Email us at firstname.lastname@example.org